Frequently Asked Question​

1. What services does Norstar Studio offer?

We specialize in professional audio post-production, covering audio cleaning, noise reduction, mixing, restoration, and enhancement for content creators, podcasters, and professionals who need crystal-clear audio.

2. How does your pricing work?

Our pricing is based on an hourly model, ensuring fair and transparent costs based on the complexity of your audio. We offer two pricing tiers depending on the difficulty level of the work required.

3. What factors determine the difficulty level of my audio?

The difficulty level is based on factors like background noise intensity, distortion, multiple voices, and the extent of restoration needed. Send us your audio for a FREE assessment, and we’ll guide you on the best pricing option.

4. How long does it take to complete my project?

Turnaround time depends on the length and complexity of your audio. Most projects are completed within a few days. We’ll provide an estimated delivery time after assessing your audio.

5. Do you offer revisions?

Yes! We provide a set number of revisions based on the pricing tier you choose. Our goal is to ensure your audio meets your expectations.

6. Can I request a custom service outside of your standard offerings?

Absolutely! If you have a specific requirement not covered in our standard services, reach out to us. We can tailor a solution based on your needs.

7. What type of audio files do you accept?

We accept most common audio formats, including WAV, MP3, AAC, and AIFF. If you have a different format, let us know, and we’ll confirm compatibility.

8. Do you work with video files?

Yes, we can work with audio extracted from video files. If you need help syncing the improved audio back to your video, let us know.

9. What if my audio is beyond repair?

Not all audio is fully restorable. If your audio is too damaged for effective improvement, we’ll inform you during the free assessment—so you only move forward if we can truly help.

10. How do I get started?

Simply upload your audio for a FREE assessment, and we’ll review it to determine the best approach. Once you approve the pricing, we’ll start working on it!

11. What payment methods do you accept?

We currently accept payments via PayPal, Payoneer, Wise, Debit & Credit cards.

12. When do I need to make a payment?

Once we assess your audio and you approve the project cost, we’ll send you a payment request. A minimum 50% advance payment is required to start working on your project.

13. Do you offer refunds?

Since audio post-production is a service-based process, refunds are not offered once work has begun. However, we do provide revisions to ensure you’re satisfied with the final output.

14. Do you provide invoices for payments?

Yes! We can issue an invoice upon request once the payment is made.

Have More Questions?

If you have any other questions that weren’t covered here, feel free to reach out to us directly. We’re always happy to help and provide any additional information you need to ensure your project is a success. Contact us today!

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